Empathetic, engaging workers are inherently adept at building productive relationships, resolving conflict and discovering win-win solutions.
Executives today are focusing on company culture. They can build an effective corporate culture to improve customer satisfaction through acquiring additional knowledge from customers, developing better relationships with them, and providing a higher quality of service for them.
Afew years ago, April Simpkins, SHRM-CP, CHRO at Total HR in Greenville, S.C., hired an assistant. She had only been in the role for a few weeks when Simpkins noticed something was a little off. Simpkins turned away from her computer, sat with her assistant for a moment and said, "I can tell something is not OK, and if you want to talk about it, I'm here to listen—whether you want to talk about it now or a little bit later. Whatever is comfortable for you, I'm here to listen." Her assistant immediately began to cry.
You may know that stories are a great way to convey complex messages. But did you know they are also a powerful way to make employee training especially effective?
A strong culture is vital for organizational success – as evidenced by the relationship between culture and leadership, employee commitment, customer satisfaction, and innovation. But "strong" doesn't mean fixed.
Digital transformation is a top priority for CEOs at almost every company. Yet, according to Gartner’s 2018 Future of HR Survey, more than 60% of chief human resource officers (CHROs) worry they’re unprepared to manage coming technological disruptions.
In an unstable society driven by VUCA, the stories brought on by constant change combined with the growth of Gen Z team members has yet to fully play out. Companies face many difficulties with many new challenges never faced before, business is no longer as simple as it was in the past.
Human Resources officers are responsible to prevent internal conflicts between employees in an organisation. But what if the HR officers themselves have a problem with employees and treat them wrong?
We’re all wondering the same thing: is a global recession coming?