CANDIDATES AS CUSTOMERS: EMPHASIZING THE CANDIDATE EXPERIENCE IN TALENT ACQUISITION

Talent acquisition has been continually evolving for the past several years. One of the biggest changes has been an increasing emphasis on the candidate experience. This growing focus is fueled by a number of factors, including:

EVERYBODY PLAYS AN HR ROLE

I work for a fantastic company. In addition to being a high-performing culture, we like to have fun. A lot of fun.

WOULD YOU BE BETTER IN HR IF YOU HELD A JOB OUTSIDE OF HR?

In the certification classes, one of the key competencies that are considered necessary for someone to be a successful human resources professional is business acumen,

LEADING WITH PRESENCE

Some people seem to have a magnetic quality that attracts others. These charismatic individuals command attention and guide with grace and ease.

Don’t Yell at the Customer: THE ABC’S OF CUSTOMER SERVICE

Rue Dooley has been an HR Knowledge Advisor for SHRM for 15 years and has over 20 years of HR experience as a practitioner and consultant.

LEARN HOW TO HANDLE THE UNEXPECTED EVENTS THAT TRIGGER TURNOVER

Why did you leave your last job? Did you come to the decision gradually, or did an abrupt personal or work-related event trigger you to act? At companies struggling to keep good workers, HR professionals must be able to respond to these sudden “shocks.”

HOW TO INSPIRE AND ENERGIZE YOUR WORKFORCE EVERY DAY

What does it take to inspire others? With a methodology Hedges calls "The Inspiration Path," the book takes complex leadership concepts and translates them into actionable steps.

DIVERSITY LEADERSHIP IS NEEDED NOW MORE THAN EVER

For decades, these professionals have talked about and demonstrated how differing perspectives in the workplace can improve innovation and problem solving.

WANTED: MANAGERS WHO TRUST THEIR TELEWORKERS

From 2012 to 2016, the percentage of employees who work remotely increased from 39 percent to 43 percent, according to a new Gallup poll, and employees who work remotely say they are spending more time doing so. Researchers who conducted Gallup's State of

FOUR MYTHS ABOUT THE MULTIGENERATIONAL WORKPLACE

Yet despite the universality of time moving in only one direction, misperceptions abound about what it means to be various ages, driven in part by generational stereotypes and the toxic narratives—from "kids these days" to "too old to learn"—we tell one a