Don’t Yell at the Customer: THE ABC’S OF CUSTOMER SERVICE

Rue Dooley has been an HR Knowledge Advisor for SHRM for 15 years and has over 20 years of HR experience as a practitioner and consultant.

LEARN HOW TO HANDLE THE UNEXPECTED EVENTS THAT TRIGGER TURNOVER

Why did you leave your last job? Did you come to the decision gradually, or did an abrupt personal or work-related event trigger you to act? At companies struggling to keep good workers, HR professionals must be able to respond to these sudden “shocks.”

HOW TO INSPIRE AND ENERGIZE YOUR WORKFORCE EVERY DAY

What does it take to inspire others? With a methodology Hedges calls "The Inspiration Path," the book takes complex leadership concepts and translates them into actionable steps.

DIVERSITY LEADERSHIP IS NEEDED NOW MORE THAN EVER

For decades, these professionals have talked about and demonstrated how differing perspectives in the workplace can improve innovation and problem solving.

WANTED: MANAGERS WHO TRUST THEIR TELEWORKERS

From 2012 to 2016, the percentage of employees who work remotely increased from 39 percent to 43 percent, according to a new Gallup poll, and employees who work remotely say they are spending more time doing so. Researchers who conducted Gallup's State of

FOUR MYTHS ABOUT THE MULTIGENERATIONAL WORKPLACE

Yet despite the universality of time moving in only one direction, misperceptions abound about what it means to be various ages, driven in part by generational stereotypes and the toxic narratives—from "kids these days" to "too old to learn"—we tell one a

3 REASONS TO “EMBRACE CONFLICT”…PROFESSIONALLY AND PERSONALLY

Admit it, so many of us are guilty of it. In our roles as leaders, managers, parents, and spouses. We avoid conflict. We leave the preverbal rocks unturned by taking the long route to the break room to avoid a co-worker,

HOW TO COMMUNICATE WITH EMPLOYEES WHEN A CRISIS HITS

From Sept. 11 to Hurricane Katrina to the SARS epidemic, all of these crises had an impact on businesses—and their employees. Author Bill Tibbo knows this firsthand because he has advised companies on four continents on how to repair and rebuild after a d

To Win at Work, We Should Accept the Fact that Success is Always Collective: Srikanth Balachandran

Winning is important. But what is winning? Is it only a tangible achievement, a monetary gain? Is it an attitude that doesn’t let you quit? Is it only related to professional goals? Can we all be winners?

Students Who Study Abroad Make More Well-Rounded Employees

Students who study in other countries gain work-related skills that can help them be more successful in their careers, said panelists at the Generation Study Abroad IIE Summit 2017, held recently in Washington, D.C.