Câu hỏi “Đánh giá tình huống” là một tình huống thực tế trong công việc với nhiều lựa chọn để giải quyết cho ứng viên. Trong số những lựa chọn đó, sẽ có phương án hiệu quả và không hiệu quả. Nếu thí sinh lựa chọn được phương án hiệu quả nhất, thí sinh sẽ được số điểm cao nhất cho câu hỏi này, nếu chọn phương án có hiệu quả thấp hơn, thí sinh chỉ nhận được một phần số điểm của câu hỏi, và nếu lựa chọn phương án không hiệu quả, thí sinh sẽ không ghi được điểm trong câu hỏi này.
Câu hỏi “Đánh giá tình huống” mẫu như sau:
Rebecca, the team lead on the accounting department, is having performance issues. You have been asked to meet with Rebecca to disscuss performance issues raised by her team. During review of the 360-degree feedback reports, it’s clear that many accountants on Rebecca’s team continue to be dissatified with the way she treats them. They see Rebecca as rude, abrupt, and unwilling to listen to them. They are afraid to disagree with her because she berates them for voicing their opinions. These aren’t the first complaints that have been received about Rebecca’s disrespectfull treatment of employees. She consistently gets low performance ratings on her people management skills. Although she is a top performer in every other respect, she needs to change the way she interacts with her team.
What is the best way to address Rebecca’s performance issues?
Tell Rebecca about the feedback that has been received.
Praise Rebecca for the strengths revealed in her performance review and explain her main area for development as people management
Tell Rebecca about the feedback HR has received and state that if she continues treating her employees this way, she will be disciplined accordingly and may have to be let go.
Hold informal meetings with employees to solicit ideas for how communication between supervisors and employees can be improved
The situation calls for proficiency in relationshop management and communication. The best possible answer addresses relationhip management whild providing effective feedback.
B. is the best answer because is uses positive reinforcement to modify Rebecca’s behaviour but provides specific and actionable ares for performance inprovement.
A is the next best option because it provides guidance and feedback to Rebecca but does not provide specific feedback regarding how her behaviour can be modified
C and D are unacceptable answers because they do not call up the priciples of effective feedback and performance management.